Nothing outranks your privacy for us. See precisely the way your data is handled. Hero11 Store publishes this privacy text as a guide page, and account questions still belong inside the app.
Hero11 Store
This privacy page is part of the Hero11 Store guide. It describes the policy text carried on the site. The website does not ask you to create a Hero11 login, and it does not take a payment. Questions about an account, a document or a wallet still go through Contact CS inside the app. Read the sections below for what this page says, and do not treat a guide page as the place where account data is edited.
Hero11 collects information you voluntarily provide during registration: full name, email, mobile number, date of birth, and government-issued ID for KYC. We also automatically collect device info, IP address, and usage analytics.
All data is encrypted using 256-bit TLS/SSL. Stored data uses AES-256 encryption. Payment information is never stored on our servers — we use PCI-DSS certified processors exclusively.
Hero11 does not sell your personal data. We share only with: payment processors, identity verification services, regulatory authorities when legally required, and fraud prevention agencies.
No Google Analytics tag is added by this static site. Settings in your browser are how you can control cookies.
Accessing, correcting, deleting and porting your data is a right you hold. Reach us through our contact page. We respond within 72 hours.
We retain account data for a minimum of 5 years after account closure to comply with anti-money laundering regulations.